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Replacement & Warranty

Dear Customers,

Thank you very much for purchasing TP-LINK products. In order to protect your rights and interests, please read the following Warranty Policy carefully.

  1. Limited Warranty
  2. Warranty Period
  3. Replacement Procedure
  4. Appendix

Limited Warranty

TP-LINK USA CORPORATION provides limited warranty to all TP-LINK products purchased in USA. The warranty covers the main device, antenna and external power supply failures due to defects in material or workmanship. Packaging, various cables, software products, technical data and other accessories are not covered here. The maximum liability of TP-LINK is equal to or no higher than the product's purchased price.

TP-LINK does not refund in any conditions. If the returned product is discontinued, TP-LINK will replace it with an equivalent product.

Click here to view "Conditions that Disqualify Product from Warranty"

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Conditions that Disqualify Product from Warranty

Conditions that Disqualify Product from Warranty in the host machine include but not limited:

  • Any defect caused by misuse, improper installation or maintenance that is not required by TP-LINK USA CORPORATION instruction;
  • Any defect caused by software, virus or improper use of self-made and non-public software;
  • Any product beyond the limited free replacement and repair period;
  • Any unauthorized obliteration or tearing up of the product bar code;
  • Any product that the bar code or item type in the warranty card is different from the product itself;
  • Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;
  • Any defect caused by improper use in the working conditions beyond the stated ones by the instruction (for example: under abnormal temperature that is too high, low, wet or dry; high sea-level; instable electric current and voltage and so on)
  • Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, permeating exertion and so on;
  • Any defect caused by transportation or loading during returning voyage;
  • Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
  • Any other defects that are not caused by workmanship, technique, product quality and like;

Conditions that Disqualify Product from Warranty in the external power supply include:

  • The returned power supply has obvious hard object damage, fissure, broken legs, severe deformation;
  • The returned power code is broken, has naked core and damages like this.
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Warranty Period

From October 1, 2011, TP-LINK USA CORPORATION provides 2-Year warranty to our SOHO class products and 5-Year warranty to our SMB class products. If you need help to classify your product(s), please click here.

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TP-LINK Products Classify

TP-LINK SOHO Products

Include Wireless LAN, 3G Router, ADSL, Powerline Adapter, SOHO Router, SOHO Switch, PoE and Network Adapter & 56K Modem

Detail Model number listed below:

Wireless LAN
Wireless Router Wireless AP Wireless Adapter 3G Mobile WifiUSB Hub
Archer C7 TL-WA901ND TL-WDN4800 M5350 UH700
TL-WDR4300 TL-WA801ND TL-WDN3800    
TL-WDR3600 TL-WA701ND TL-WDN3200    
TL-WDR3500 TL-WA850RE TL-WN951N    
TL-WR2543ND TL-WA830RE TL-WN881ND   
TL-WR1043ND TL-WA750RE TL-WN861N    
TL-WR1042ND TL-WA730RE TL-WN851N(D)   
TL-WR941ND TL-WA890EA TL-WN823N    
TL-WR940N TL-WA7510N TL-WN822N    
TL-WR843ND TL-WA7210N TL-WN821N(C)    
TL-WR842ND TL-WA5210G TL-WN8200ND    
TL-WR841N(D) TL-WA5110G TL-WN781ND   
TL-WR841HP TL-WA500G TL-WN751ND    
TL-WR840N TL-WA501G TL-WN727N    
TL-WR743ND TL-WA854RE TL-WN725N    
TL-WR741ND TL-WA860RE TL-WN723N    
TL-WR740N CPE510 TL-WN722N(C)    
TL-WR720N RE200 TL-WN721N(C)    
TL-WR710N CPE210 TL-WN7200ND    
TL-WR702N   TL-WN422G(C)    
TL-WR700N   TL-WN350G(D)    
TL-WR642G   TL-WN321G    
TL-WR543G   TL-WN310G    
TL-WR542G   TL-WN2581ND    
TL-WR541G   UC100    
TL-WR340G(D)   TL-WDN4200    
Archer C20i   Archer T4U    
Archer C8   Archer T2U    
Archer C2   Archer T2UH    
Archer C5   Archer T4UH    
Archer C9   Archer T8E    
  Archer T9E    
3G Router
TL-MR3020 TL-MR3420 TL-MR3220
TL-MR3040    
ADSL
ADSL Modem & Modem Router ADSL Wireless Modem Router
TD-8840T Archer D7
TD-8817 TD-VG3631
TD-8816 TD-W8980
TD-8816 TD-W8970
TD-W8968
  TD-W8961ND
  TD-W8960N
  TD-W8951ND
  TD-W8950ND
  TD-W8901G
  TD-W8101G
Powerline Adapter
AV200 Powerline AV200 Wireless N AV500 Powerline AV600 Powerline
TL-PA2010KIT TL-WPA281KIT TL-PA511KIT TL-PA6010KIT
TL-PA2010(US) TL-WPA281 TL-PA511  
TL-PA211KIT TL-WPA271KIT TL-PA4010KIT  
TL-PA211 TL-WPA271 TL-PA4010  
TL-PA210KIT   TL-PA411KIT  
TL-PA210   TL-PA411  
    TL-WPA4220KIT  
    TL-WPA4220  
    TL-WPA4220NET  
SOHO Router
TL-R402M TL-R460 TL-R860
SOHO Switch
Gigabit Switch Fast Ethernet Switch
TL-SG1008D TL-SF1016D
TL-SG1005D TL-SF1008D
TL-SF1005D
PoE
TL-PoE150S TL-SF1008P
TL-PoE10R TL-PoE200
Network Adapter & 56K Modem
Gigabit Ethernet Adapter Fast Ethernet Adapter 56K Modem
TG-3468 TF-3239D(L) TM-IP5600
TG-3269 TF-3200  

TP-LINK SMB Products

Include Managed Switches, Unmanaged Rack Mount Switches and SMB Routers

Detail Model numbers listed below:

Managed Switch
L3 Managed Switch L2 Managed Switch Smart Switch Web Smart Switch
T3700G-28TQ TL-SG5428 TL-SG2452 TL-SL2452WEB
TL-SL5428 TL-SL2428 TL-SL2428WEB
TL-SL5428E TL-SG2424 TL-SG2224WEB
TL-SG5412F TL-SG2424P TL-SL2218WEB
TL-SL3452 TL-SL2218 TL-SG2216WEB
TL-SL3428 TL-SG2216 TL-SL2210WEB
TL-SG3424P TL-SL2210  
TL-SG3424 TL-SL2452  
TL-SG3216 TL-SG2210P  
TL-SG3210    
Easy Smart Switch
TL-SG105E TL-SG108E TL-SG1016DE TL-SG1024DE
Unmanaged Rack Mount Switch
Gigabit Switch 10/100Mbps Switch Gigabit Uplink Switch Desktop Switch
TL-SG1048 TL-SF1048 TL-SL1226 TL-SG1005D
TL-SG1008P TL-SF1024 TL-SL1351 TL-SG1008D
TL-SG1024D TL-SF1024D   TL-SG105
TL-SG1024 TL-SF1016DS   TL-SG108
TL-SG1016D TL-SF1016   TL-SF1005D
TL-SG1008     TL-SF1008D
TL-SG1016     TL-SF1008P
TL-SG1008PE     TL-SF1016D
SMB Router
TL-ER6120 TL-ER604W TL-R480T+
TL-ER6020 TL-R600VPN TL-R470T+
TL-ER5120 TL-R4299G  

TP-LINK Other Products

Include IP Camera, Print Server, Antenna & Accessories, Fiber Converter and all other products from TP-LINK not included in SOHO and SMB.

IP Camera
Wired IP Camera Wireless IP Camera
TL-SC3430 TL-SC4171G
TL-SC3230 TL-SC3430N
TL-SC3171 TL-SC3230N
TL-SC3130 TL-SC3171G
TL-SC2020 TL-SC3130G
  TL-SC2020N
Print Server
Wired Print Server MFP Print Server Wireless Print Server
TL-PS110U TL-PS310U TL-WPS510U
TL-PS110P    
Antenna & Accessories
Omi-directional Antenna Directional Antenna Accessories
TL-ANT2403N TL-ANT5830B TL-ANT24EC3S
TL-ANT2405C(L) TL-ANT5823B TL-ANT24EC5S
TL-ANT2408C(L) TL-ANT2424B TL-ANT24EC6N
TL-ANT2412D TL-ANT2414A TL-ANT24EC12N
TL-ANT2415D TL-ANT2414B TL-ANT24PT
  TL-ANT2409A TL-ANT24PT3
  TL-ANT2409B TL-ANT24SP
  TL-ANT2406A TL-ANT200PT
Media Converter & Module
Media Convert Module
MC100CM TL-SM221A
MC200CM TL-SM221B
MC110CS TL-SM321A
MC210CS TL-SM321B
MC111CS TL-SM311LM
MC112CS TL-SM311LS
MC220L TX432
TL-MC1400  
Power Bank
SFP+ Cable
SFP+ LC Transceiver
TL-PB10400 TXC432-CU1M TXM431-SR
   TXC432-CU3M  TXM431-LR

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Product type Warranty Period
TP-LINK SOHO Products 2-Year
TP-LINK SMB Products 5-Year
TP-LINK Other Products 1-Year

Replacement Procedure

Express Replacement

If you are experiencing product defects within the warranty period, please FIRST contact the online/retail store where you originally purchased the product(s) from to ensure expedient replacement.

Normal Replacement

If the store no longer accepts your claim, you may process it through TP-LINK's RMA program by following the steps below.

Replacement Procedure

Click here to view detailed procedures for Common Service

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Common Service

Procedures in Brief:

Common Service Flowchart

Procedures in Detail

  • Step 1) Contact us through our Toll-Free Technical Support Line (866) 225-8139, a representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide a RMA number. Customer contact and product info will be requested during this process.
  • Step 2) A confirmation email will be sent from TP-LINK. The RMA shipping address is 975 Overland Ct, San Dimas, CA 91773
  • Step 3) Send defective product, purchase receipt along with RMA number to TP-LINK.

    Note: Customer is responsible for the shipping fee in Step 3. If purchase receipt can't be provided, the warranty period shall be calculated 90 days from the product's manufacturing date. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example "101" represents the year of 2010 (10) and month of January (1). "10A" represents the year of 2010 (10) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the 3rd month.

  • Step 4) Once the defective product is received, TP-LINK USA CORPORATION will send back a new replacement and inform customer of the tracking number. The warranty period shall not be extended and is to be calculated from the product's original purchasing date.

    Note: TP-LINK USA will pay for the one way shipping fee in Step 4.

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Click here to view detailed procedures for Advanced Service

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Advanced Service

TP-LINK USA CORPORATION Customer Service Center offers Advanced Service to customers who wish to receive their new replacement before sending the defective unit to minimize service interruption time. A signed authorization form with credit card number from the customer will be requested. The credit card will be charged if the customer fails to return the defective unit two weeks after receiving the new replacement unit. The shipping fee is shown as below:

Shipping Service Ground Next Business Day / Next 2 Days / Next 3 Days
SOHO Products and Other $4.99 $54.99/$19.99/$14.99
SMB Products $9.99 $69.99/$34.99/$29.99

Click here to classify your product.

Procedures in Brief:

Advanced Service Flowchart

Procedures in Detail

Step 1) Contact us through our Toll-Free Technical Support Line (866) 225-8139, a representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide a RMA number

Step 2) A confirmation email will be sent from TP-LINK. Customers may request advanced service by email reply.

Step 3) TP-LINK will send an Advanced Service Authorization Form via email or fax. Customer may sign and return the Advanced Service Authorization Form to TP-LINK via email or fax.

Step 4) Receive your new replacement and a free return label from TP-LINK USA

Step 5) Use the free return label to return the defective product, purchase receipt copy along with RMA number to TP-LINK USA CORPORATION Customer Service Center

Note:

  • The warranty period shall not be extended and is to be calculated from the product's original purchasing date.
  • The credit card will be charged if the customer fails to return the defective unit two weeks after receiving the new replacement unit. TP-LINK USA CORPORATION Customer Service Center will NOT keep or reveal customer's privacy information. The credit card number will be destroyed confidentially after TP-LINK receives the defective product.
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Please Note:

  • TP-LINK may reject or return products without accessories or assigned RMA number.
  • If purchase receipt can't be provided, the purchase date shall be calculated 3-month from the product's manufacturing date and the product has the same warranty period. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example "121" represents the year of 2012 (12) and month of January (1). "12A" represents the year of 2012 (12) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
  • Customers who apply for the Advanced Service will receive a free return label coming with the replacement and ship the defective product back to TP-LINK USA CORPORATION Customer Service Center;
    Customers who apply Common Service, are responsible for the one-way shipping fee and send defective product to TP-LINK USA CORPORATION Customer Service Center.
  • TP-LINK USA CORPORATION is not responsible for damage occurred during shipment.
  • TP-LINK USA CORPORATION will charge a service fee to replace your product if it is out of warranty.

Appendix:

  1. Warranty service stated above is only valid for products sold in the Continental US. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-LINK USA CORPORATION.
  2. Any warranty service made by the distributor is beyond this warranty policy, TP-LINK USA CORPORATION shall not be held liable. Please obtain documents during purchase in order to be honored by the distributor.
  3. Any direct or indirect damage that prohibited the product to function normally, TP-LINK USA CORPORATION shall only be liable for the duties stipulated by the state law.
  4. TP-LINK USA CORPORATION shall neither, on any account, respond to any lost caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.

Remarks: TP-LINK USA CORPORATION reserves all rights including interpretation and modification to this warranty policy.