Replacement & Warranty

Conditions that Disqualify Product from Warranty

Conditions that Disqualify Product from Warranty in the host machine include but not limited:

• Any defect caused by misuse, improper installation or maintenance that is not required by TP-LINK USA CORPORATION instruction;
• Any defect caused by software, virus or improper use of self-made and non-public software;
• Any product beyond the limited free replacement and repair period;
• Any unauthorized obliteration or tearing up of the product bar code;
• Any product that the bar code or item type in the warranty card is different from the product itself;
• Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;
• Any defect caused by improper use in the working conditions beyond the stated ones by the instruction (for example: under abnormal temperature that is too high, low, wet or dry; high sea-level; instable electric current and voltage and so on)
• Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, permeating exertion and so on;
• Any defect caused by transportation or loading during returning voyage;
• Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
• Any other defects that are not caused by workmanship, technique, product quality and like;

Conditions that Disqualify Product from Warranty in the external power supply include:

• The returned power supply has obvious hard object damage, fissure, broken legs, severe deformation;
• The returned power code is broken, has naked core and damages like this.

TP-LINK Products Classify

TP-LINK SOHO Products

Include Wireless LAN, 3G Router, ADSL, Powerline Adapter, SOHO Router, SOHO Switch, PoE and Network Adapter & 56K Modem

Detail Model number listed below:

TP-LINK SMB Products

Include Managed Switches, Unmanaged Rack Mount Switches and SMB Routers

Detail Model numbers listed below:

TP-LINK Other Products

Include IP Camera, Print Server, Antenna & Accessories, Fiber Converter and all other products from TP-LINK not included in SOHO and SMB.

Common Service

Procedures in Brief:

Procedures in Detail

• Step 1) Contact us through our Toll-Free Technical Support Line (866) 225-8139, a representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide a RMA number. Customer contact and product info will be requested during this process.
• Step 2) A confirmation email will be sent from TP-LINK. The RMA shipping address is 117 N Sunset Ave. City of Industry CA 91744.

• Step 3) Send defective product, purchase receipt along with RMA number to TP-LINK.

  Note: Customer is responsible for the shipping fee in Step 3. If purchase receipt can't be provided, the warranty period shall be calculated 90 days from the product's manufacturing date. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example "101" represents the year of 2010 (10) and month of January (1). "10A" represents the year of 2010 (10) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the 3rd month.

• Step 4) Once the defective product is received, TP-LINK USA CORPORATION will send back a new replacement and inform customer of the tracking number. The warranty period shall not be extended and is to be calculated from the product's original purchasing date.

  Note: TP-LINK USA will pay for the one way shipping fee in Step 4.

Advanced Service

TP-LINK USA CORPORATION Customer Service Center offers Advanced Service to customers who wish to receive their new replacement before sending the defective unit to minimize service interruption time. A signed authorization form with credit card number from the customer will be requested. The credit card will be charged if the customer fails to return the defective unit two weeks after receiving the new replacement unit. The shipping fee is shown as below:

Click here to classify your product.

Procedures in Brief:

Procedures in Detail

Step 1) Contact us through our Toll-Free Technical Support Line (866) 225-8139, a representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide a RMA number

Step 2) A confirmation email will be sent from TP-LINK. Customers may request advanced service by email reply.

Step 3) TP-LINK will send an Advanced Service Authorization Form via email or fax. Customer may sign and return the Advanced Service Authorization Form to TP-LINK via email or fax.

Step 4) Receive your new replacement and a free return label from TP-LINK USA

Step 5) Use the free return label to return the defective product, purchase receipt copy along with RMA number to TP-LINK USA CORPORATION Customer Service Center

Note:

• The warranty period shall not be extended and is to be calculated from the product's original purchasing date.
• The credit card will be charged if the customer fails to return the defective unit two weeks after receiving the new replacement unit. TP-LINK USA CORPORATION Customer Service Center will NOT keep or reveal customer's privacy information. The credit card number will be destroyed confidentially after TP-LINK receives the defective product.